Not at fault?
We handle the whole recovery.
Repairs, towing and a like-for-like hire car recovered from the other driver's insurer — and if anyone's been hurt, a real person calls you back. Tell us what happened in minutes.
Free to start. You pay nothing.
The at-fault driver's insurer covers your repairs, towing and a like-for-like hire car. $0 excess. No bond. No security deposit. We never ask for your card — at any point.
General information and claim support only — not legal advice.
What we will — and won't — do.
In an industry with a bad reputation, we think being clear about our limits is the point.
What we do
- Recover your repairs, towing and a like-for-like replacement vehicle from the at-fault insurer — not a basic loaner, a car matching yours.
- Build a clean, timestamped record of your accident.
- Hand you your full report — yours to keep, with zero obligation.
- Put a real person on the phone the moment anyone's hurt.
What we won't do
- Impersonate your insurer or pretend to be them. We are ClaimDesk 247 — an independent service, not your insurance company. Some companies in this industry have been exposed for this exact deception. We don't do it.
- Sell or share your details as a “lead” — that's illegal claim-farming, and we refuse it.
- Handle injury claims for a fee — if you're hurt, we stop and connect you to help at no cost.
- Pressure you, or lock you in — you can stop at any point.
- Ask for payment — there's nothing to pay.
If anyone's injured, our system stops the intake and routes you to a real person. We don't earn anything from injury matters — by design, and by law (NSW claim-farming prohibition).
General information only — not legal advice.
Three calm steps
No jargon. No pressure. Just sorted.
1 · Answer a few questions
A quick, calm chat about what happened. No jargon, no forms.
2 · We recover the costs
Repairs, tow and a like-for-like hire car claimed from the at-fault insurer.
3 · A real person steps in when it matters
If anyone's hurt, we stop the chat and a real person calls you back. For disputes, a qualified lawyer takes over.
Keep our free crash checklist on your phone.
Hope you never need it. But if you're ever in an accident, the Golden Rules checklist walks you through the right steps — calmly, one at a time — and builds your report as you go. Works offline. No sign-up. Free.
Tip: open it once and add it to your Home Screen — it works offline after that.
Built to be trusted.
Data stays in Australia
Your details are hosted in Australia and never sold.
Your evidence is sealed
Every photo and detail is timestamped and tamper-evident, so your record holds up.
Repairs by an accredited local shop
Petersham Prestige Smash Repairs.
Powered by Goldman Forge
The operator and technology backer behind ClaimDesk 247.
What we help with
If you weren't at fault in an accident, we recover your repairs, towing and a like-for-like hire car from the other driver's insurer — at no cost to you. If anyone was hurt, we stop the chat and a real person calls you back to arrange the right help. General information and claim support only — not legal advice.
How ClaimDesk works
- Who we are
- ClaimDesk 247 is a calm, guided accident-claims service for Australian drivers. If you weren't at fault, we recover your repairs, towing and a like-for-like hire car from the other driver's insurer — at no cost to you. If anyone was hurt, we stop the chat and a real person calls you back to arrange the right help. General information and claim support only — not legal advice.
- Is it free?
- Yes — there's no charge to start the intake or to use ClaimDesk 247, and a not-at-fault recovery costs you nothing: the at-fault driver's insurer covers the repairs, towing and hire car. We don't ask for payment details at any point.
- What happens to my details?
- Your details are stored in Australia and shared only with the lawyer who reviews your matter and the service providers (tow, hire car) you opt into. We never sell your data. Read the full privacy notice in the intake before you start.
- What if I was partly at fault?
- Fault isn't decided at the scene — it's worked out later from the evidence. Tell us what happened; we'll give you clear general information either way. Not legal advice.
- What happens if someone was hurt?
- We stop the intake and a real person calls you back to arrange the right help. We don't handle injury claims for a fee — that's not what we do.
- Do I have to use your repairer?
- No. You choose who repairs your car and where. We work with accredited local shops, but the choice is always yours.
- Can I stop halfway?
- Yes, any time. Your report is yours to download and keep, with no obligation to continue.
- Do you tell me if I was at fault?
- No. We give you general information based on what you tell us. Fault is decided later — by the insurer, or by a court if it gets there — from the evidence, not by us. We never tell you a percentage or a fault score.
- Are you available outside NSW?
- We're currently helping customers in New South Wales. We're expanding to other states soon. If you're outside NSW, tell us when you start — one of our team will call you within the next business day to talk through what we can do for you. We're rolling out state-by-state as each state's rules are verified and signed off. We won't pretend to know a state's laws before we do.
- How do you make money?
- We charge a recovery service fee that's agreed with you up front — before you consent to anything. The fee is paid from the recovery, never billed to you separately, and the amount is always disclosed in writing before you agree. We never sell your information, and we never charge per-lead or per-referral.
You handle the recovery. We'll handle the rest.
General information and claim support only — not legal advice. A qualified lawyer reviews every matter where someone's been hurt.